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Monday, March 28, 2016

Company apologizes for tearing down wrong tornado-damaged home

Lindsay Diaz and her son survived a Dec. 26 tornado, only to have their tornado-damaged home demolished last week.
"Disbelief, it's hard for me to sleep," said Diaz. "It's all I think about."
Diaz and her neighbor, Alan Cutter, had been waiting on insurance and a possible FEMA assistance declaration before they began repairs on the duplex they each own sides of. But they were left with nothing Tuesday when their homes were mistakenly demolished.
Billy L. Nabors Demolition of Seagoville, Texas, had a permit to tear down a duplex at 7601/7603 Cousteau but blamed Google Maps for sending them a block over to Calypso.
Diaz said that, in the days immediately after the mistake, the demolition company wouldn’t return her calls.
"In the beginning I just thought they weren't going to contact me at all,” Diaz said. “I thought I was going to ride this out on my own."
But Diaz wasn’t alone.
Thousands responded to the story on Facebook, calling for the company to apologize for the mistake — an apology Diaz said she finally got Friday.
The wrong duplex was torn down Tuesday, March 22, 2016, in Rowlett, Texas. The homes had been damaged by a tornado in December, but weren't supposed to be torn down. (Photo: WFAA-TV, Dallas-Fort Worth)

The wrong duplex was torn down Tuesday, March 22, 2016, in Rowlett, Texas. The homes had been damaged by a tornado in December, but weren't supposed to be torn down. (Photo: WFAA-TV, Dallas-Fort Worth)
No one from Nabors Demolition would agree to an on-camera interview with WFAA-TV.
CEO George Gomez said by phone Sunday the company was overwhelmed by the worldwide news coverage their mistake generated online.
With no one in the company versed in public relations, Gomez said his “mom and pop” small business didn’t know how to react, so they said nothing publicly.
But Nabors said the company is committed to doing whatever it takes to make sure both duplex owners are taken care of after their mistake.
"They promised to help and to make it right,” Diaz said. “My advice to them is to come through with that."

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